1. Data Security
All personal information is stored securely on encrypted systems with restricted access.
We use specialist dental software with secure audit trails and regular backups to prevent data loss.
2. Communication Security
Emails, WhatsApp messages, and phone calls are handled with confidentiality and care.
Sensitive information is only shared with your explicit consent or when required by law.
3. Website SecurityOur website uses SSL encryption to protect data during online communications.
Any forms submitted through our website are securely transmitted and stored.
4. Payment SecurityPayment processing is conducted through trusted, secure systems to ensure the safety of your financial information.
We do not store payment details unless explicitly authorized for ongoing treatment plans.
5. Staff TrainingAll team members are trained in data protection and confidentiality protocols to safeguard your information effectively.
6. Third-Party ServicesWe only work with trusted third-party providers who comply with stringent security standards to protect your data.
1. General Terms
These terms apply to all services provided by Dental Studio Cheltenham.
By booking an appointment or using our website, you agree to these terms.
2. Appointments and Cancellations
Appointments can be booked via phone, email, WhatsApp, or in person.
We require at least 24 hours’ notice for cancellations or rescheduling. Failure to notify us may result in a cancellation fee.
3. PaymentsPayments are due at the time of treatment unless otherwise agreed upon in writing.
We offer 12 months interest-free payment plans for eligible treatments.
4. RefundsRefunds are not provided for completed treatments unless there is a clinical issue that requires correction.
Deposits for certain treatments may be non-refundable unless otherwise stated.
5. Emergency CareEmergency appointments are available for both new and existing patients.
Priority is given based on the severity of the dental issue.
6. Patient ResponsibilitiesPatients must provide accurate medical and dental histories to ensure safe and effective treatment.
It is the patient’s responsibility to follow post-treatment care instructions provided by our team.
7. Privacy and Data ProtectionWe collect and store personal data in accordance with our Privacy Policy (see Privacy Policy section).
Your data will not be shared with third parties without your consent unless required by law.
8. LiabilityDental Studio Cheltenham is not liable for any loss or damage caused by failure to follow post-treatment instructions or misuse of provided services/products.
9. Changes to TermsWe reserve the right to update these Terms and Conditions at any time without prior notice. Updated terms will be available on our website or at the practice reception.
